Литература:

“eTOM Overview”, TeleMagement Forum, http://www.tmforum.org/browse.asp?catID=1648

ITU-T. TELECOMMUNICATION STANDARDIZATION SECTOR. (06/2004). Telecommunications management network. Enhanced Telecom Operations Map® (eTOM) – The business process framework. M3050.1 @ ITU   2004

[3]Е.Нагаев “еТОМ: структурная модель бизнес-процессов для операторов связи”, М:, 2Мобильные системы”, 5, 2005.

“Enhanced Telecom Operations Map (eTOM) The Business Process Framework” Addendum D: Process Decompositions and Descriptions (For The Information and Communications Services Industry), www.tmforum.com, GB921D_v4-0-1_040318.pdf

Mike Kelly (TeleManagement Forum) “NGOSS and eTOM”, November 2002, Free Download. Telecargar Document. Formato. Talla. Colocado. Free Download. http://www.itu.int/itudoc/itu-t/com2/infodocs/019_pp7.ppt

Steve Cox (Sr. Director NAS Applications Business Unit, Oracle Corporation) “Leveraging the ETOM To Facilitate Your Business”, Telemamagment World, Nice, May 19-22, 2003, http://www.tmforum.com/browse.asp?articleID=23012

Martin Huddleston (Principal Engineer, QinetiQ) “From ITIL to eTOM: Gluing Together the eProcess Value Chain In Mixed Civil/Military Environments”, 2002, TMFC1132 OSSBIZ4 Martin Huddleston and Nigel Phillips ver2.ppt, http://www.tmforum.org/browse.asp? catID=1207&sNode=1207&Exp=Y&linkID=25663&docID=1132

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